Introduction
use of the aforementioned Website, the rights and obligations of the User and the Website under applicable law. The Terms and Conditions consist of four main parts:
a) § 1 to 3 - the general provisions of these Rules of Procedure;
(b) in § 4, the registration process is described;
c) Paragraphs 5 to 7 contain provisions relating to the determination of a defect in the services and the right of withdrawal;
d) §§ 8 to 12 contain all other provisions, including final regulations.
§1 Basic definitions
1. Website/Service Provider - the website available, which is also the Service Provider.
2. owner - company "Sebastian Snopkowski Abc City Tours" with registered office address: 16 Nullo Street, 46, 31-543 Kraków Grzegórzki, NIP: 9451806000, REGON: 121459970,
Proprietor's address - whenever the Terms and Conditions refer to the Proprietor's address, it shall mean
by this the following data:
Abc Cracow City Tours
Podzamcze 20
31-003 Kraków
1. User/User - a natural person who is at least 18 years of age and is in possession of a full
legal capacity, and in the cases provided for by law
generally applicable also a natural person with limited capacity to
legal transactions, a legal person or an organisational unit without
a legal person to which the law confers legal capacity, who has concluded or intends to
conclude a contract with the Website.
2. consumer - Article 221 of the Civil Code: a natural person who carries out an action with the Website
legal person not directly connected with his/her commercial or professional activity.
3. distance contract - means a contract concluded between the Website
and the User in the framework of the structured contracting system procedure for the
distance, without both parties to the contract having to be present at the same place and time,
concluded by one or more of the means necessary for communication
distance communication up to and including the conclusion of the contract.
4. service - a service provided electronically by the Service Provider to the Customer
(Customer) via this website, i.e. the organisation within the framework of the
online bike touring service, bike hire, service etc.
5. the Consumer Rights Act, the Act - the Act of 30 May 2014 on the Rights of the
Consumer Affairs (Journal of Laws 2014 item 827 as amended).
§2 General provisions
for the benefit of the Service Recipient in a reliable manner and in compliance with the applicable legal provisions,
to the principles of social coexistence and in the manner regulated in these Rules.
2. the Website declares that it complies with all required rules for the protection of
The personal data of Service Recipients as provided for, inter alia, by the Law of 10
May 2018 on the protection of personal data and in accordance with the provisions of the Regulation
EU Council 2016/679 (dated 27 April 2016, Official Journal of the EU.L. No. 119). Customer
consents to the collection, storage and processing by the Online Service of
personal data only for the purpose directly related to the fulfilment of the tasks of the service.
Specific conditions for the collection, processing and protection of personal data by the
Website are set out in the Website's "Privacy Policy".
3. the User has the opportunity to read the Terms and Conditions by accepting their content by
marking the relevant field in the form. To use the Website
acceptance of the terms and conditions is required.
4. The Administrator of the personal data is the Website and the data is protected
in accordance with the Data Protection Act of 10 May 2018 and in accordance with the
The provisions of EU Council Regulation 2016/679 (of 27 April 2016. Official Gazette.
EU.L. No. 119).
5. The controller shall apply appropriate technical and organisational measures to ensure the
protection of personal data proportionate to the risks and the categories of data concerned
protection. First and foremost, it protects data from being shared, taken away,
processing, loss, alteration, damage or destruction by persons authorised to do so
unauthorised.
6 The administrator of your personal data is the company "Sebastian Snopkowski Abc City Tours" with registered office address: 16 Nullo Street, 46, 31-543 Kraków Grzegórzki, NIP: 9451806000, REGON: 121459970,
7 Any person whose data is processed has the right to:
a) supervise and control the processing of personal data for which the Service
Internet maintains a collection of data of Users of the aforementioned Website;
(b) obtain comprehensive information on whether such a collection exists and is maintained by the
Website;
(c) to determine who the controller is, to establish its address, seat, name, w
where the controller is an individual, to establish his or her name
and place of residence;
d) to be informed of the purpose, scope, manner, time of the processing of the data contained in the
in such a collection;
(e) to be informed in a commonly understood form of the content of those data;
(f) to know the source of the data which concern him or her, unless the controller
The data subject is obliged to keep the information in this regard confidential
classified or professional secrecy;
g) to request completion, updating, rectification of personal data, temporary
suspend or delete them if they are incomplete, out of date, incorrect
or have been collected in breach of the Act or are no longer necessary for the purpose of the
which they were collected.
8. the user, pursuant to Section 7, shall have the right to inspect the content of the processed
personal data, to correct them, and to request the deletion of such data. Administrator
personal data is obliged, to complete, update, rectify the data,
to temporarily or permanently suspend processing or to remove them from the filing system on an ongoing basis and
immediately upon request, unless the request concerns personal data for which the modalities of their
additions, updates or corrections shall be defined by separate legal provisions including
Act.
9 The Client consents to the collection and processing of data by the Site.
personal data within the meaning of the Act of 10 May 2018 on the protection of personal data
and in accordance with the provisions of EU Council Regulation 2016/679 (of 27 April 2016
r. Official Journal of the EU.L. No. 119). Data may be transferred to another entity only in
situations required by law or necessary to assert claims.
10. The Customer undertakes to use the Website in accordance with the
the applicable legislation and principles of social co-existence.
11. the Customer using the Website Services is obliged to
comply with these Rules of Procedure to the extent necessary for the performance of their tasks
Service and to the extent that it does not contravene applicable law and rules
social interaction.
12 The Service Provider is entitled to make the content available to authorised state authorities,
materials and data, including the IP addresses of the Service Recipients who have used the Site in the
specific manner, in particular where this is necessary for the prevention or prosecution of
offences. In this case, the Service Provider shall also not be liable for possible
blocking access to certain data and information.
13 A sole trader if he makes a purchase,
which is not related to his business activity has the right to withdraw
withdraw from the contract within 14 calendar days of taking possession of the Goods
by the Customer or a third party nominated by the Customer other than the carrier.
14 As a reminder. In connection with the new provisions of the Civil Code, the legislator
has also planned the addition of Article 38a to the Consumer Rights Act, which will enable the
one-person businesses to exercise their 14-day right of return - in the following
which reads: , "Article 38a Consumer provisions of this Chapter
shall apply to an individual who enters into a contract directly related to his or her
economic activity when it is clear from the content of that contract that it does not have for that person a
of a professional nature resulting in particular from the subject matter of the work performed by the
it of economic activity, made available on the basis of the provisions on the Central
Register and Information on Economic Activity."
(15) Art. 556(4) The consumer provisions contained in this section, with the exception of Art.
558 § 1, second sentence, shall apply to an individual who enters into a contract directly
related to its business activities, when it is clear from the content of that contract that it does not have a
its professional nature for that person, arising in particular from the subject matter of the
of its business activities, made available on the basis of a
regulations on the Central Registration and Information on Business Activity.
(16) Verification of whether an activity is of a professional nature will be based on CEiDG - the Central Register and Information on Business Activity - a
Specifically, the PKD codes listed there, which define the types of economic activity.
17. sole traders will be empowered to:
- prohibited clauses used in model contracts;
- warranty for defects of goods sold;
- a recourse claim against the previous seller in relation to the performance of the
consumer complaints;
- the right of withdrawal from a distance or off-premises contract
within 14 days;
(18) The consumer provisions contained in Articles 385(1)-385(3) of the Civil Code. [concerning
prohibited contract terms] shall apply to an individual who enters into a
a contract directly related to its economic activity when, from the content of that contract
it follows that it does not have a professional character for it, stemming in particular from the
of the subject matter of its business activities, made available on the
based on the provisions on the Central Registration and Information on Business Activity.
19. the new article 385(5) k.c. concerns only prohibited contractual provisions (clauses
abusive clauses). The provisions on abusive clauses will, after 1 January 2021, be applied to
sole traders. Catalogue of examples of twenty-three clauses
abusive clauses is contained in Article 385(3) of the Civil Code. In turn, the current version of the register of clauses
abusive practices conducted by the President of UOKiK.
20. the new regulations will apply to contracts concluded Art. 62 In the Act of 31
July 2019 on amending certain laws to reduce regulatory burdens
(Journal of Laws item 1495) shall be amended as follows:
(21) The provisions of Articles 385[5], 556[4], 556[5] and 576[5] of the Act amended by Article 1 shall not
shall apply to contracts concluded before 1 January 2021.
(22) The provision of Article 38a of the Act amended by Article 55 shall not apply to contracts concluded before the
1 January 2021.
23. sole traders will still not be able to
make use of institutions that support consumers in protecting their rights, including the
with the help of the County/Municipal Consumer Ombudsmen or UOKIK.
§3 Terms and conditions of service
- The use of the Site by each Service Recipient is free of charge and voluntary.
- Service recipients are required to read the Terms and Conditions and the other documents forming an integral part of the Terms and Conditions and must accept their provisions in full in order to continue using the Site.
- Service recipients may not use any personal data obtained on the Website for marketing purposes.
- Technical requirements for using the Website:
- a device with a display capable of displaying web pages,
- Internet connection,
- any web browser that displays web pages in accordance with the standards and provisions of the W3C Consortium and supports web pages made available in HTML5,
- JavaScript enabled,
- cookies enabled
- In order to ensure the safety of the Service Provider, the Service Recipient and other Service Recipients using the Site, all Service Recipients using the Site should comply with generally accepted Internet safety rules,
- Actions carried out personally by service users or using oprorgamming are prohibited:
- without written permission, decompilation and analysis of the source code,
- without written permission, causing an excessive load on the Service's server,
- without written consent, attempts to discover vulnerabilities in the Service's security and server configuration,
- attempt to upload or inject code, scripts and software onto the server and into the database that may cause damage to the Site's software, other Service Recipients or the Service Provider,
- attempt to upload or inject code, scripts and software on the server and in the database that may trace or steal data from the Clients or the Service Provider,
- take any action to damage, block the operation of the Service or prevent the Service from fulfilling its purpose.
- In the event of the discovery of the occurrence or potential occurrence of a Cyber Security incident or a breach of RODO, Service Recipients should in the first instance report this to the Service Provider in order to quickly rectify the problem/threat and safeguard the interests of all Service Recipients.
§4 Service agreement
1 The registration of a Customer Account on the Website is voluntary and free of charge.
(2) Immediately upon receipt of the order, the Service sends a statement of acceptance of the order to the Customer's e-mail address provided during the order placement process, which is also a confirmation of the order. Upon receipt of the message by the Customer, a contract is concluded.
(3) The order summary and confirmation message shall contain all previously agreed terms and conditions of the agreement, in particular the quantity and type of ordered Goods/Services, their specification in the event of ordering Goods/Services with individual characteristics specified by the Customer of the Website, the total price to be paid (specified in Polish zloty) together with the amount of any discounts granted (if applicable).
If the Customer has more than one discount from several sources/promotions, they are subject to combining/summing only if this is expressly stated in the Terms and Conditions of the promotion. If there is no provision as to how different promotions/promotions can be combined, only one discount (one promotion) can be selected for a given purchase.
§5 Complaint procedure
The Customer has the right to lodge a complaint regarding the Services provided by the
Service Provider as part of the Website.
The Service Provider is the entity entitled to handle complaints.
3. Complaints should be sent to the address in paragraph 1, point 3 in the form of
in writing or by e-mail (the e-mail message in the subject field should
include the word: "complaint") and should include:
- the subject of the complaint and the grounds for the complaint, indicating and describing
necessary circumstances,
- identification of the Customer (name, address, e-mail address).
The above conditions shall be a mandatory condition for the Service Provider to consider
complaints.
5 Complaints will be dealt with by the Service Provider within 14 days of receipt.
The Service Provider's decision regarding the complaint will be communicated to the Client at the email address indicated in the complaint or at the address indicated in the letter correspondence.
§6 Withdrawal mandatory
In accordance with the provisions of the law, the Customer, who is a Consumer pursuant to Article 27 of the Act of
of 30 May 2014. (Journal of Laws 2014, item 827, as amended) on Consumer Rights,
have the right to withdraw from a distance contract without giving
reasons.
2 In accordance with Article 38 para. 13 of the Consumer Rights Act - " for the provision of content
digital content which is not recorded on a tangible medium, where the performance of the
started with the consumer's explicit consent before the expiry of the withdrawal period
contract and having been informed by the trader of the loss of the right of withdrawal
contract." - in such a situation, the right of withdrawal is not available.
3. The right of withdrawal shall be granted within 14 calendar days from
the moment the Goods/Services come into the possession of the Customer who is also the
Consumer or a third party designated by him other than the carrier.
(4) If the Customer who is a Consumer withdraws from the contract, the contract shall be deemed not to have been concluded and the
The consumer is then released from all obligations. What the parties have provided
each other shall be returned unchanged, unless the change has been
necessary within the limits of ordinary management.
(5) A customer who is a consumer may withdraw from a contract by making a declaration on the
online form attached as Annex 1 to these Rules,
by sending them electronically or to the Service's postal address of the Customer's choice.
Annex 1 is only an aid to withdrawal from the contract, it is not a necessary model
to exercise the right of withdrawal. The customer may, but need not
use. For an effective withdrawal, it shall be sufficient to send your declaration in writing to
Service address.
6 To meet the deadline set out in point. 2, it shall be sufficient to send the Customer's declaration of
withdraw from the contract before its expiry.
(7) The Service shall promptly acknowledge to the Customer the receipt of the declaration of withdrawal from the
contract and will inform the customer accordingly about further proceedings, including how to return the
Goods/Services and will provide answers to any questions.
(8) The service shall promptly, and within no more than 14 calendar days of
receive the Customer's declaration of withdrawal, shall reimburse to the Customer all
payments received from him, including the costs of delivering the item. The service shall refund
payment by the same means of payment as used by the customer, unless
The customer has expressly agreed to another way of returning the payment that does not involve him or her
no costs.
9 The Customer who is a Consumer shall bear only the direct costs of returning the Goods.
(10) The consumer shall have the right to withdraw from a contract concluded at a distance, without
giving cause and without incurring costs, with the exception of the costs referred to in Article 33,
Article 34 of the Consumer Law.
11. The customer's right of withdrawal shall not apply to contracts
set out in Article 38 of the Consumer Rights Act of 30 May 2014, inter alia, in the
situations:
- (a) for the provision of services where the trader has supplied the service in full with the express consent of the consumer who has been informed before the performance begins that he will lose his right of withdrawal once the trader has provided the service;
- (b) in which the price or remuneration is dependent on fluctuations in the financial market which are beyond the trader's control and may occur before the end of the withdrawal period;
- c) where the object of the performance is a non-refabricated item manufactured to the Consumer's specifications or to meet the Consumer's personalised needs;
- d) in which the object of the performance is an item that is perishable or has a short shelf life;
- e) where the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery;
- (f) in which the subject matter of the performance consists of items which are, by their nature, inseparable from other items after delivery.
- VII. Collection of data about Service Recipients
§7 Warranty
(6) The service provider shall be liable under the warranty if the defect is established before the expiry of the two-year period.
years from the date of delivery of the Goods/Service to the Consumer. The Service shall be liable to the Consumer
if the Consumer Goods/Services do not conform to the contract at the time of delivery, have
physical, legal defects. The Service is liable for the non-conformity of the Consumer Goods/Services
with the contract if it is found before the expiry of two years from the issuance of that
Goods/Services to the Buyer, with the time limit running in the event of replacement of the Goods/Services
anew. A physical defect consists of the non-conformity of the thing sold with the contract. W
In particular, the thing sold is not in conformity with the contract if:
(a) it does not have the characteristics which a thing of that kind should have in view of the purpose in the contract
designated or resulting from the circumstances or purpose;
(b) it does not have the characteristics as assured by the Seller to the Buyer, including
by presenting a sample or specimen;
(c) it is unsuitable for the purpose which the buyer communicated to the seller at the conclusion of the contract
contract and the seller has not raised an objection to such use;
d) it has been delivered to the Buyer incomplete.
7. Notification of defects in the Goods/Services should be sent by e-mail to the following address
Service or in writing to the Service's postal address (see §1 point 3: "Address
Service"). If the consumer has difficulties and does not know how to construct a defect report
The applicant may, for example, submit an application for a Goods/Service using the form set out in the following table
Annex 2 to these Regulations, which only facilitates the
complaints process, does not constitute any requirement to use the aforementioned template for
effectiveness of complaints.
(8) The service shall respond immediately to the consumer's request, but no later than
within 14 calendar days of receipt. Failure to process a notification within
The deadline specified shall be deemed to have been met and acknowledged by the Service.
him as justified.
(9) The Service Provider shall bear the costs of rectifying defects or faults and replacing the Goods/Services with new ones.
§8 Liability
The website is not responsible for the content (both verbal and graphic) provided
by users. In the event of claims by third parties relating to the infringement of the rights of
copyright, related rights or other rights to which they are entitled, the Service will direct the
them immediately to the Customer as the entity responsible for the content, and the Customer shall
shall accept these claims and, to this extent, shall indemnify the Online Service.
In accordance with the provisions of the law, the author whose moral rights have been infringed
or endangered, he has a claim, first and foremost, to have this action stopped,
for restoration of the previous state of affairs. If the action which caused the infringement was
culpable Creator may claim damages for the non-material or
to award an appropriate sum of money to the social cause indicated.
By posting and sharing any content, the recipient voluntarily makes it available.
dissemination. The website is not a content provider and in no way
identifies itself with them, it is merely an entity that provides ICT resources.
The Customer declares that:
a) is entitled to use and make available the content he has posted
economic copyright, industrial property rights or related rights;
b) the inclusion and sharing within the services, of personal data, of an image,
information relating to persons other than the Client was carried out in a manner consistent with the
lawful, voluntary and with the consent of the owners of the content concerned;
The recipient is not entitled to:
a) upload personal data of third parties, disseminate images without
the required authorisation or consent of the third party to whom the data relates;
(b) to place content of an advertising or promotional nature contrary to its purpose
activities of the Website.
It is forbidden for the Client to post content that could, in particular:
a) with the intention of infringing the personal rights of third parties;
(b) posted in bad faith or which could be construed as such;
c) infringe the rights of third parties, copyright, related rights, property rights
industrial, commercial or confidential secrets, in particular
defined as secret or top secret;
d) post content that is offensive or threatening to others,
statements which are commonly regarded as offensive, e.g. vulgar language;
e) prejudice the legitimate interests of the Service;
f) distributing or posting on the Website any unsolicited
commercial information (spam);
(g) otherwise violate good morals - for example, eroticism, the provisions of binding
laws, social or moral norms.
(h) promote Nazi, fascist and related views.
If a notification is received by a third party, an authorised person or an authority
State authority The website reserves the right to modify or
remove content posted by the Client if it is determined that it may
constitute an infringement of these Terms and Conditions or of applicable law. Service
Internet does not control the content posted on an ongoing basis.
The Service Provider shall use its best endeavours to ensure the proper functioning of the
Services and its availability around the clock, but shall not be liable for
any damage resulting from the malfunction of the Services from
technical reasons.
The website is also not responsible for possible damage to devices that use the
from service, reboot the device or lose data on the device.
The service provider does not provide archiving services for files, data or information
provided by the Customer.
In case of violation of the Terms and Conditions by the Client, the Service Provider may suspend the
provide the services or terminate the contract with the customer with immediate effect
by deactivating/deleting active services. In this situation, the recipient is not entitled to
The right to a refund of any of the fees paid to the Service Provider.
The Service Provider does not give the Client any guarantee, neither express nor
implied effects and suitability for specific applications of the commercial offer
and the quality and economic performance of the offer.
The Service Provider is also not liable for the acts or omissions of
Customers, nor for their improper performance or non-performance of contracts
concluded by them with their customers, in particular they are not responsible for the quality,
safety, legality, truthfulness and reliability of the information provided by the
Service recipients. The Service Provider shall not be liable for the failure of the
Visitors' contracts with Service Recipients and, in particular, with regard to the
bookings, enquiries or contracts concluded.
The service provider reserves the right to:
- changes to the parameters and functionality of Customer Accounts;
- the features and capabilities of the Site, in particular the scope and type of Services
and its functionality;
- temporary shutdown of the Website, in particular due to its modification,
maintenance and repair;
• usunięcia z ważnych powodów całej zawartości serwerów Serwisów lub całkowitego
discontinue providing the Services, after prior notification to Users on the
Service pages;
- to discontinue the provision of Services on the Site in relation to the Service Recipient,
who infringes the provisions of the Rules of Procedure.
§ 9 Out-of-court complaint and redress procedures
1. information on out-of-court complaint and redress procedures, a
as well as the rules of access to these procedures shall be made available at the offices and on the websites of the
Internet sites of district (city) consumer ombudsmen, organisations
social partners whose statutory tasks include the protection of consumers, provincial
Inspectorates of Trade Inspection and at the following addresses of the Office of Protection of
The Competition and Consumer Agency:
www.uokik.gov.pl/spory_konsumenckie.php,www.uokik.gov.pl/wazne_adresy.php,
www.uokik.gov.pl/sprawy_indywidualne.php
(2) The customer shall have, inter alia, the following possibilities to make use of extrajudicial
ways of handling complaints and redress:
3. requesting the Provincial Inspector of Trade Inspection to initiate a
mediation proceedings for an amicable settlement of the dispute.
4. apply to the Permanent Consumer Arbitration Court operating at the
Provincial Inspector of Trade Inspection with a request for dispute resolution
resulting from the concluded contract, www.uokik.gov.pl/wazne_adresy.php.
5. seek free legal advice from, among others, the Consumer Federation - website address
Internet: www.federacjakonsumentow.org.pl.
The Network of European Centres shall assist in the resolution of cross-border disputes.
The European Consumer Consultative Committee. The addresses of these institutions are available on the website of the European
Consumer Centre www.konsument.gov.pl.
(7) The customer may also use the platform of the online settlement system
disputes (ODR platform), in accordance with the Regulation of the European Parliament and of the Council
(EU) No 524/2013 of 21 May 2013 on the online settlement system
The Commission shall be assisted by the Standing Committee on Consumer Disputes and amending Regulation (EC) No 2006/2004 and Directive
2009/22/EC (Regulation on ODR in consumer disputes). ODR (online
dispute resolution) available at the electronic address:
http://ec.europa.eu/consumers/odr/ The European ODR platform provides a single point of common
access for consumers and traders, enabling out-of-court settlement of
disputes relating to contractual obligations arising from an Internet-based agreement
services: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL
8. use of out-of-court complaint and redress procedures
is voluntary in nature and can only take place if both parties to the dispute, i.e. the
The Website and the Customer agree to this.
§ 10 PROVISIONS FOR ENTREPRENEURS
The regulations and provisions in this paragraph 13 apply only to customers and
Service recipients who are not consumers.
(2) In the case of customers who are service recipients and are not also consumers
The service provider may terminate the contract for the provision of the Electronic Service with effect from
immediately even without indicating the reasons, provided that he has sent the customer a
an appropriate statement.
3. the website informs that in accordance with article 558 § 1 of the Civil Code
product/service warranty liability to a customer who is not a
consumer is excluded.
4. The liability of the Website shall be limited to a single
claims, as well as for all claims in total, up to a net amount of PLN 100. Service
Internet is only liable for typical damages foreseeable at the time of the
conclusion of the contract and shall not be liable for lost profits.
(5) Any dispute between the Website and a Customer who is not a consumer
shall be submitted to the competent court for the seat of the Website.
§11 Payment methods
The online payment operator is Blue Media S.A. Types of payment cards supported: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.Payments in the konkret.pro shop are also handled by the PayU gateway. It provides a range of secure payment methods such as:fast transfers via bank account,BLIK transactions,traditional blank transfer,payment by payment card,deferred payment,PayU instalments.Find out more about PayU's services and security: https://poland.payu.com/.
§12 Final provisions
1. The Website shall honour all the rights of Users as provided for in the legislation of the
applicable law.
(2) Where applicable law grants more favourable treatment to customers who are consumers
mandatory and legally required regulations than those contained in this
Regulations, the relevant provisions of the Regulations shall be directly replaced by
specific norms of the applicable law and are therefore binding on the aforementioned owner.
3 All content on the Website (including graphics,
texts, page layout and logos) enjoy copyright protection and are
exclusive property of the Website. The use of such content without the written consent of the Service
results in civil and criminal liability.
4 The Owner of the Website, as the controller of your personal data, informs you that:
- The provision of data is always voluntary, but necessary to process the order;
- the person providing his/her personal data has the unrestricted right of access to
all the contents of your data and to rectify, erase them (right to be
forgotten), restriction of processing, right to data portability, right to
withdraw consent at any time without affecting the lawfulness of the consent
processing, the data may nevertheless be made available to the competent authorities of the state in
where the relevant provision so requires.
- The basis for the processing of personal data will be Article 6(1)(a) and the content of the
General Data Protection Regulation;
- personal data will be stored and processed for the period necessary for
the end of the processing and performance of the contract, but for no longer than a period of 3 years (2
years is the complaint period and 1 year for possibly other claims and exceptional situations)
- the person providing his/her personal data has the right to lodge a complaint with the DPA
where it considers that the processing of personal data concerning the performance of an order violates the
the provisions of the General Data Protection Regulation of 27 April 2016
r.;"
5. the processing of personal data of this service has not been established
by the European Commission an adequate level of protection by means of a decision but the data will be
adequately secured by IT/legal solutions and measures.
6. your data will be processed by automated means, including in the form of
profiling - where consent has been given.
In all other matters not covered by these Rules, the following shall apply
relevant provisions of Polish law shall apply, in particular:
a) Act of 2 March 2000 on the protection of certain consumer rights and
Liability for damage caused by a hazardous product (Dz.U. 2000 Nr.
22 item 271 as amended).
b) Act of 27 July 2002 on special conditions of consumer sale and
on Amendments to the Civil Code (Dz.U. 2002 No. 141, item 1176 as amended);
(c) The Act of 23 April 1964, Civil Code (Journal of Laws 1964 No. 16, item 93, as amended);
(d) Act of 18 July 2002 on the provision of services by electronic means (Dz.U. 2013
item 1422);
e) Act of 30 June 2000 Industrial Property Law (Dz.U. 2001 No. 49
item 508 as amended);
(f) Act of 4 February 1994 on copyright and related rights (Dz.U. 2006
No. 90 item 631 as amended),
(g) Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827)
8. The amended Terms and Conditions are binding for the users if they comply with the requirements
specified in Article 384 of the Civil Code (i.e. the User has been properly informed
about the changes).
9. the Website reserves the right to make changes to these Terms and Conditions for important
the causes are:
(a) changes in legislation;
(b) to change the manner in which electronic services covered by the rules are provided,
c) changes to the details of the Service, including e-mail address, telephone number.
(10) Amendments to the Rules of Procedure shall not affect Services which are already being provided or have been provided to them.
the regulations in force at the time of joining the Service shall apply
Internet service. The Internet service shall inform the website of the intended change at least
30 days in advance. In the event of non-acceptance of the amended Terms and Conditions by the Customer
may, within 30 days of receipt of the information, terminate the contract with effect from
immediately.
11. Disputes arising from the provision of services under these Terms and Conditions will be
to be brought before the ordinary courts at the Customer's choice
being at the same time a consumer, in accordance with the relevant provisions of Polish law.
(12) The annexes to the Rules of Procedure shall form an integral part thereof.
13. For all matters relating to the operation of the Website, please contact the Service Provider using one of the following forms of contact:
By using the contact form available on the Website
By sending an email to: info@abc-citytours.eu
By calling: +48 535 799 188
Contact using the indicated means of communication exclusively for matters relating to the operation of the Service